FAQ’S – Top Priority

FAQ'S

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// ABOUT TOP PRIORITY

Expect The Best

At Top Priority, we’re more than a luxury Black Car Service company in the heart of Seattle, WA. we’re experts in travel, designing each journey to turn your essential trips into unforgettable experiences. Our legacy, spanning over the years, has positioned us at the forefront of sophistication and reliability, fulfilling the expectations of excellence in a dynamic city.

// JUST A BETTER STANDARD!

OUR FAQ'S

For Executive Travelers, Corporate Needs and Special Events.

1. CAN I BOOK A TRIP USING YOUR WEBSITE APPLICATION?

Top Priority is proud to present, our home site designed to make your bookings even easier while you are on the go.

2. WHAT ARE YOUR MINIMUMS?

A 1-hour minimum is applicable for point to point transfer from/to most central Seattle, Downtown, and surrounding locations. Stops in addition to point transfers are billed in 30-minute increments, and fuel is billed hourly. Other minimums will apply for off-local/Downtown locations, selected vehicle types, as well as special events and holidays.

3. HOW FAR IN ADVANCE DO I NEED TO BOOK A RESERVATION?

Services are booked on a first come first served basis. If you require group transportation or services on a specific date and time, we highly recommend securing your reservation with us as soon as possible.

4. CAN I REQUEST A SPECIFIC MAKE/MODEL YEAR?

We cannot guarantee a specific vehicle type. However, we will make note of all requests and make every effort to meet your requirements.

5. IS SMOKING PERMITTED IN ANY OF YOUR VEHICLES?

Smoking is not permitted in any of our vehicles by clients of chauffeurs. A $250 cleaning fee will be applied for in-vehicle smoking.

6. WILL YOU SUPPLY CHAMPAGNE AND OTHER ALCOHOLIC BEVERAGES FOR SPECIAL EVENTS?

Top Priority does not possess a liquor license, therefore, we are unable to supply alcoholic beverages. You are welcome to bring your own beverages onboard or drop them off ahead of time, and your chauffeur will stock the vehicle for you.

7. I NEED TO MAKE LAST MINUTE CHANGES TO MY ITINERARY. WHO DO I CALL?

Our VIP Reservation Specialists and Dispatch Agents are available 24- hours a day, seven days a week at 253-441-0242.

8. WHAT IS YOUR CANCELLATION POLICY?

24-hours

9. IS GRATUITY INCLUDED?

A suggested 20% chauffeur gratuity is accounted for in our inclusive pricing. If you believe services rendered do not warrant such gratuity, we want to know. At Top Priority, we take pride in being the best in the business, and your feedback is always welcome.

10. WHAT IS YOUR BILLING PROCEDURE AND WHEN WILL CREDIT CARDS BE PROCESSED?

We require a valid credit card and photo identification at the time of booking. An authorization will be placed on your credit card twenty-four to forty-eight hours before your scheduled pickup time. The credit card used to secure the reservation will be charged at the conclusion of service.

11. WHAT TIME SHOULD I ARRIVE AT THE AIRPORT TO CATCH MY FLIGHT?

The recommended arrival time for domestic flights is 2 hours before your flight and 3 hours for international flights.

12. IF MY FLIGHT COMES IN EARLY OR LATE HOW WILL THE DRIVER KNOW?

We track all flights, and our internal system automatically alerts us when a flight isn’t arriving on schedule.

13. WILL I BE CHARGED IF MY FLIGHT ARRIVES LATE?

No, you will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time.

14. WHERE DO I MEET MY CHAUFFER AFTER BEING PICKED UP AT SEATTLE INTERNATIONAL AIRPORT?

Baggage claim carousel.

15. WHAT IF I AM UNABLE TO LOCATE MY CHAUFFEUR?

Our chauffeurs routinely arrive on location 15 minutes before scheduled pickup time. If you are unable to locate your chauffeur, please call our Dispatch Agents at 253-441-0242 for assistance.

16. WHY IS THE AMOUNT CHARGED DIFFERENT FROM THE AMOUNT I WAS QUOTED?

The inclusive rate you were quoted was based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as, extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call us at 253-441-0242 to review your charges.

17. ARE CUSTOMERS REQUIRED TO PRESENT THE CREDIT OR DEBIT CARD USED TO BOOK THEIR RESERVATION ALONG WITH A VALID PHOTO ID TO THEIR CHAUFFEUR AT THE TIME-OF-SERVICE PICKUP IF THEY DO NOT HAVE AN TOP PRIORITY ACCOUNT?

At the time of pickup, the customer must present the same credit card or debit card that was provided to Top Priority at the time of reservation. In addition, the customer must provide the chauffeur with one of the following forms of photo identification:

Driver’s license
Government issued identification card, or
Government issued passport.

If the customer is present in the vehicle at the time of pickup, the chauffeur will make an imprinted copy of the reservation credit card before commencing the service. Copies of the signed credit card authorization form and photo identification must be sent via E-mail to: ifo@toppriority.com

In the event that the customer will not be present at the service pickup, the customer must submit a signed credit card authorization form, and photocopy of one of the forms of photo identification listed above at the time of reservation. The customer must list the name of an authorized passenger for the service. The authorized passenger must present photo identification to the chauffeur before the service commences.